![]() ![]() If connected via HDMI ARC, please refer to this link: If you're having an issue getting sound from your audio device, please refer to the link below to resolve the issue. This is usually not the case for our TVs nor the experience we want you to have. Hi aplave, We are sorry to hear about the issues you are having. ![]() We are sorry for the inconvenience and hope to speak to you to resolve this matter. May we contact you to help? If so, please email the below information to if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.Īdditional Information regarding your experience with the X90J: In any case that you need our assistance, please follow the instruction below on how to contact us. ![]() In the meantime, please refer to the link below for some helpful information. If it bothers you, there are few adjustments that you can do to minimize this condition. If you get a TV with that much clouding and blooming, this is related to a normal technological variance inherent to all LCD/LED TVs. This is not the experience we want you to have. We are sorry to learn you are experiencing display issues with your unit. We apologize for the inconvenience and hope to speak to you to resolve this matter. May we contact you to help? If so, please contact us by sending an email to with the following: You may check this link with more troubleshooting steps for network connection issues: If you continue to experience Wi-Fi connection issues after resetting your devices, check the network status of your TV. Please make sure your TV software is updated as it includes key features, applications, bug fixes, and feature improvements. A power cycle or reset of your devices often resolved these issues. If the Wi-Fi signal on your TV device drops or intermittently disconnects, try a power restart or reset of your TV and your modem/router first. Allow us to help troubleshoot the problem. We're sorry to hear if your TV keeps disconnecting to your WIFI. Thank you for your time writing time writing this review. ![]()
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